FAQ’s

Deliveries

Is there a minimum order value for deliveries?
At this time we are only accepting deliveries over £100+VAT. There is no delivery charge for these.

What is the current lead time for deliveries?
We are no longer able to offer next day delivery. Our sales team will work with you as best we can to get your delivery out as and when you need it

Can I order direct to site deliveries?
Where possible we are working with suppliers to be able to deliver direct to site.

Can I place orders online?
Yes you can place your order for delivey online. We will then get back to you to confirm the date of your delivery. To register your TBS Trade account online please click here.

What do I do if I have a problem with my delivery?
If you have any problems with your delivery then please email us at sales@tbsmerchants.co.uk or call your local branch. This includes delivery address changes.

Other FAQs

Can I still get quotes for new/existing projects?
Absolutely. You can email us we will get back to you or phone your local branch. Our sales team are available and are happy to go through any new projects you may have or help supply you with materials to finish existing projects.

Can I order Specials?
Yes. We are still working with our supplier to be able to supply you with what you need.

When will you be opening to retail?
We are now open to non account holders

Can I set up a Trade account?
You can still set up a cash account via our website, however there may be a delay on accounts being set up. We are currently not accepting any new Credit Account requests. To set up a cash account please click here.

How can I pay my bill?
If you already have an online account, you can login and pay your account. Or please contact our finance team on 01327 708522.

How can I get copies of my invoices?
If you have an online account you can access your invoices under ‘My Account’ and then ‘Documents’. If you don’t have an online account please call 01327 708522.

Can I extend my credit terms?
Please contact our finance team on 01327 708522

What if I can't pay my bill?
Please contact our finance team on 01327 708522

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Opening Times

Our opening times are evolving at present as we adjust to the changing situation. Please check our update page for the latest information.

TBS Daventry

Hackwood Road, NN11 4ES

t: 01327 877378

TBS Towcester

Old Greens Norton Road, NN12 8AX

t: 01327 350528

TBS Building Supplies Ltd

This web site is copyright © 2020 TBS Building Supplies Ltd. Registered in England No 01388913. Reg. Office: TBS Building Supplies, Hackwood Road, Daventry, NN11 4ES